FAQ

What is INCLUDED IN THE STANDARD HIRE PRICE?

Our standard package includes up to 4 tents, beds (bed in a bag), pillow, duvet or sleeping bag depending on theme, freshly laundered bed linen, personalised light box, fairy lights and accessories to decorate the tents. Additional packages are available. Please see our packages section of the website for further details.

YOUR PACKAGES ARE FOR A MAXIMUM OF 4 TENTS. cAN I PAY LESS IF I ONLY NEED 2 OR 3 TENTS?

Unfortunately not. The cost of our standard 4-tent package covers our overheads and delivery costs.

HOW MUCH SPACE DO I NEED TO HOST MY PARTY?

This is a very important question. Each A-Frame tent measures approximately 120cm long by 90cm wide. Allow extra length as the Bed in a Bag measures approx. 170cm in length. The configuration of the tents will depend on the space you have available. We would ask you to ensure that you move any furniture etc as necessary before we arrive as we will not be able to do this on your behalf. It is the Hirer’s responsibility to ensure that there is sufficient space to set up the number of tents hired.

WHY DO YOU NEED TO TAKE A CASH DEPOSIT FOR BREAKAGES?

Our party themes have been carefully put together with specially sourced materials, accessories and hand-made items to make each sleepover experience special and unique. We hope that you will take care of them so that they can be enjoyed by other children but do understand that accidents happen. In the event of damages we ask for a contribution so that a replacement can be sourced. 

how long does it take to set up?

It should take about 1.5 hours maximum depending on the space and layout. 

WHAT TIME WILL YOU ARRIVE TO SET UP?

A set up time will be agreed with you prior to your party but will usually be approximately 2 hours before the anticipated start time of your sleepover party. 

WHAT TIME WILL YOU ARRIVE TO TEAR-DOWN?

We usually arrive around 10am. The exact time will be agreed with you beforehand.

can the sleepover be hosted outside?

No. Our tents must only be used indoors.  

what if i want to change the theme i have booked?

We will always do our best to accommodate any change provided your alternate choice is available and provided we receive a minimum of 48hrs notice.

WILL I NEED TO SUPPLY POWER?

No power supply is required. Our fairy lights are battery operated.

WHAT IS YOUR CANCELLATION POLICY?

We ask for a £25 deposit which is non refundable in the event that you cancel your booking with us. In the unlikely event that your party is cancelled by Luna & Stella, a full refund of your deposit will be given.

WHAT IF I NEED TO CHANGE THE PARTY DATE?

We will do our best to accommodate your request provided your preferred date is available.