Privacy Policy

1. What information is being collected?

1.1 – We collect a variety of information before, during and after you book with Luna & Stella and use any of our services. This includes:
• Names, Addresses and Contact Information of the person(s) making a booking with us.
• Names, Addresses and Contact Information of the person(s) using our services.
• Names (and in some cases ages and gender) of the person the party is for. •
1.2 – If you E-Mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.

 2. Who is collecting the data?

2.1 – This data is being collected by Luna & Stella, 105 Greenvale Road, Eltham London SE9 1PE. We use a password protected software to hold our data.

 3. How is it being collected?

3.1 – The majority of data is collected directly from you. Whether you fill out a contact form for us online, or tell us face to face, via the telephone, via e-mail or message.
3.2 – In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our services to you.

 4. Why is it being collected?

4.1 – Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 – Some of the data we collect is to help provide you with a better customer service experience.
4.3 – We are required by law to collect and store certain information relating to any order you place with us.

 5. How will it be used?

5.1 – Data we collect will be used by Luna & Stella to enable us to provide our services and products to you.
5.2 – Contact data (e-mail addresses) may be used to send you direct offers from Luna & Stella about upcoming promotions or newsletters. These can be unsubscribed from at any time.
5.3 – Luna & Stella may internally analyse data for business and forecast purposes.
5.4 – Luna & Stella has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways (note, clients are free at anytime to refuse the uses of these images at any time)
• On social media for promotion & advertising purposes
• On our website for promotion & advertising purposes
• For marketing materials (business stationary, flyers, business cards etc)
• For publications/print

6. Who will it be shared with?

6.1 – We take your privacy very seriously. We do not sell your data to third party organisations.

7. How will this affect you?

7.1 – We collect, store and process your data in such a way that should have no negative effect on you as an individual.

8. How long is the data stored?

8.1 – Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact me again in the future.
8.2 – I am legally obliged to store some data for a minimum amount of time, for example booking forms, payment records etc.

9. Access to stored data.

9.1 – If you have any questions about data we hold about you, please feel free to contact us.
9.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

10. More information.

10.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.
10.2 – If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk
10.3 – Your right to be forgotten. You have the right to request that your personal data can be erased. You can submit this request in writing and we will erase your data within 1 month as specified by the ICO Guidelines (Article 17).  The right is not absolute and only applies in certain circumstances. Some data cannot be erased because of compliance with other legal obligations. For example, banks must retain data for seven years and such data is not subject to the right to be forgotten.

11. Our Details.

11.1 – This business is owned and operated by Sharon Savarese, trading as LUNA & STELLA LTD.
11.2 – The company’s principal place of business is at: 105 Greenvale Road, Eltham, London SE9 1PE
11.3 – You can contact us in writing at the above address, or by using our contact form.